A few months ago, my team and I were in the IA phase of a project and were getting ramped up to create some user flows. User flows have always been a valuable part of eHouse’s preliminary process and we write them into contracts as client deliverables. In the past, our user flows have consisted of the traditional shapes (squares, diamonds, squares with wavy edges, etc.) that are strategically connected together to represent the user’s experience through a specific process. We spend a lot of time researching best practices and working out the challenges to develop the best possible solutions for these experiences.