Revenue growth means finding more customers, right? Not necessarily. And that’s fortunate because, as you know, it’s becoming more costly to acquire them. We see it all the time: brands that want to grow their revenue decide to focus their efforts and budget on acquisition marketing. Or, they say they want to focus more on retention, but don’t make changes to their strategy and actually do it.
eHouse founder and CEO Aaron Quinn joined the folks at Loop to talk about how great eCommerce customer experiences are essential for brands to be successful today, and how subscriptions can support creating those experiences.
Having great products and innovative marketing aren’t enough to win market share – brands need to take a good, hard look at customer experience too. eHouse CEO Aaron Quinn has a lot to say about customer experience and recently shared his insights on ReCharge’s podcast, Hit Subscribe. Learn what he thinks about the current state of eCommerce, where he thinks it’s headed and what brands need to do to “own” the customer experience. He also delves into ways to create value for customers, beyond discounts and free shipping, what’s needed to get ready for this year’s holiday season, and discusses the future of voice commerce. Listen now>
Use of SMS, aka “texting,” for eCommerce is on the upswing, but still widely underutilized, creating major opportunities – particularly with subscriptions and customer service, in our opinion – for brands that are quick to the punch.
Subscription services streamline the process of accepting recurring payments. Consumers benefit from a one-and-done approach to online shopping, so they don't have to remember items or services they use regularly. And merchants score the steady stream of income that comes from subscription payments. Discover how leading brands on the Shopify Plus platform benefit from using ReCharge with Shopify subscription services.
What could be worse than stumbling out of bed after your alarm to make your early morning coffee, only to find out that the coffee bag is filled with mere crumbs? I’m afraid we can all relate to this far too familiar scenario. But in the era of convenience that we live in, this tragedy can be mitigated with—you got it—subscriptions! In this post, we will take a deeper look into the strategies of a few companies that are taking their subscription programs to the next level to encourage subscription use and increase customer cart sizes.