1. Better Mobile eCommerce with Shopify’s Shop App

    Shopify launched its consumer-facing Shop mobile app in 2020. What we’ve been seeing since then is better conversion rates and higher customer engagement for eCommerce brands that offer it to their customers. 

    Shop is like Shopify’s answer to the Amazon app. It offers a multi-brand marketplace shopping experience and easy, streamlined checkout (powered by Shop Pay). Like Amazon, it personalizes the experience with product recommendations and tracks your Shopify orders (even pulls order information from your gmail inbox if you didn’t order through Shop).


  2. Integrated Order Tracking for Better Customer Experience (CX)


    How do you define your brand’s end-to-end customer experience? Does it cease after the purchase transaction goes through? Consider your own eCommerce shopping experiences – you’re really not done “shopping” until that package arrives at your doorstep. In fact, for leading DTC brands, the customer experience (CX) never stops. These brands strategically leverage ongoing opportunities for post-purchase customer engagement with their brands via lifestyle content, personalized recommendations, and more.