What does it mean to “earn” the customer? It means you have to put the work in. eCommerce brands must be strategic about delivering great customer experiences that keep customers coming back.
Black Friday/Cyber Monday (BFCM) is fast approaching. If last year was any indication, Cyber Monday will again be the biggest sales day of the year. Adobe reported that a quarter of the day’s sales happened at the tail end of Monday, from 7:00 to 11:00 pm PT, with consumers spending a whopping $12 million per minute between 8:00 and 9:00 pm. Experts surmise that Cyber Monday is bigger than Black Friday because FOMO (fear of missing out) reaches its peak crescendo.
This blog is part of a series about how and why retail brands must “earn the customer” – their trust and loyalty – to remain competitive in a digital world. See the first post on "Earn the Customer with Unique Brand Content on Your eCommerce Site".