As 2022 comes to a close, we hope our recommendations and insights over the last year helped answer your questions, spark new ideas and put you on a path to optimize your business, including well-designed PDPs, great mobile experiences, fabulous site search, engaging lifestyle and educational content, proactive zero- and first-party data collection, more diversified marketing strategies, stellar subscription self-management portals, and more.
If you’ve set up Google Analytics 4 (GA4) for your eCommerce website already, that’s great news. But are you using it? Chances are, you’re still leaning heavily on Universal Analytics (UA) for reporting – and you’re definitely not alone. However, it would be smart to start using GA4 now before a lapse in reporting creates a crisis for your business. Otherwise, we foresee a stressful scramble versus a serene summer – do what you can now to protect your sanity later!
YouTube is an eCommerce channel that can’t be ignored. In addition to being the second most popular social platform after Facebook with more than 2 billion monthly users worldwide, YouTube is also the second most popular search engine after Google. Research shows that 90% of consumers say they discover new brands or products on YouTube, and 40% say they have purchased those products. Seventy-five percent of consumers say that using YouTube makes for a better shopping experience.
If your eCommerce business is relying solely on conventional tracking for analytics – client-side tracking in the browser – you should be wary about trusting your data. Why? Unfortunately, due to trends like increasing use of ad blockers, cookie restrictions, and Apple iOS updates, as much as 20-25% of your data could be missing or inaccurate.
You’ve probably heard about non-fungible tokens (NFTs): digital tokens that prove ownership of one-of-a-kind digital assets including art, images, tweets, and videos. Some of the most notorious NFTs include characters in the Bored Ape Yacht Club and digital artist Beeple’s $69 million NFT titled “Everydays: The First 5,000 Days.”
Want to know what life was like before smartphones, high-speed internet, and Wi-Fi?
Flip phones. 56k modems. CD-ROM magazines. Waiting 12 minutes to download a song. Waiting 16 seconds for a web page to load.
Back in 2002, we sat at fat, box-like CRT monitors, in a physical office, with a desk phone plugged into a jack. We designed websites for 800 x 600 screen resolution. We developed interactive experiences with Flash for PDAs.
So much has changed in 20 years. (Bet you had to look up what a PDA is.)
Google’s Universal Analytics, the tracking and reporting lifeblood of tens of millions of websites, is making some changes. In fact, it’s being replaced.
eCommerce is like an endless race to improve customer experience. Great online and mobile experiences stem from a vital requirement: speed and performance. While you may offer all the bells and whistles on your site, from personalization to live chat, if pages are slow to load, consumers will go elsewhere.
What makes a customer stick around? Think about the brands you love. What do they give you that other brands don’t? You may say “price,” but that’s probably secondary to a whole host of other reasons like, “it makes me feel great,” “they get me,” or “they have great customer support.” Your favorite brands forge a connection with you that keeps you coming back.
We’ve said it before, we’ll say it again: we love subscriptions. They can be such a win-win for both consumers and brands. That’s why we were excited to read Recharge’s latest State of Subscription Commerce report, which reviews the health of the eCommerce subscription industry and delivers some interesting insights.