1. Size matters: How to get sizing right for eCommerce and reduce returns


    Nearly half of shoppers in the U.S. buy multiple sizes of the same apparel item with the intent of returning the ones that don’t fit. That’s according to a survey that was conducted in the summer of 2019, before the pandemic. With the resultant surge in and broadening of online shopping since then, we can infer this practice has only increased. Which means more brands may be seeing narrower profit margins.

  2. Win the Customer with Better eCommerce Returns


    This blog is part of a series about how and why retail brands must “earn the customer” – their trust and loyalty – to remain competitive in a digital world. See other posts, including Earn the Customer with Unique Brand Content on Your eCommerce Site and Earn the Customer with Customer-Centric UX Design.

    If your brand is committed to being customer-centric, then every interaction in the customer journey should merit close attention, including post-purchase experiences like returns. Although your gut reaction may be to focus on revenue-generating areas of your business versus profit-sucking returns, it might be time to take a different view (and tap a potentially lucrative upside). “Return” is not necessarily synonymous with “refund.” If you expand your definition to include exchanges and store credit and treat the return experience as a way to support customers, returns can actually be an opportunity to increase customer loyalty and lifetime value.

  3. How to Maximize Black Friday, Cyber Monday for Subscription Customers

    This year’s holiday season is going to look different from past seasons, with heavy emphasis on eCommerce versus in-store -- a potential win for tech-savvy DTC brands. Early reports indicate retailers are searching for creative ways to generate shopping excitement online beyond “hot” prices -- such as offering early start dates, exclusive products, personal shoppers, virtual reality, credit/payment plan options, social and gamified interactions, and more. 

  4. How to Optimize Your eCommerce Subscription Program Using Analytics


    A subscription program can be a powerful strategy to make your business more valuable to investors and help make it easier to raise funding. Subscription models bring in more reliable, longer-term revenue, and can flatten out seasonal spikes, making forecasting easier and more accurate. However, it’s not easy to do eCommerce subscription programs right – it’s a delicate dance to optimize retention, churn, customer acquisition costs, revenue per customer and other factors. 

  5. Getting Around Shopify Plus’s 100 Variant Limit


    Variety is the spice of life. Many eCommerce merchants take this sentiment to heart to keep their customers satisfied, offering multiple styles and features for the products in their stores. However, the different features or variants offered – colors, sizes, widths, etc. – can quickly add up and add unwanted complexity to the shopping experience.

  6. Good eCommerce Customer Experience Should Always Be a Must-have


    The behavior shift to increased online shopping during the pandemic is no blip. Experts predict that even after life goes back to some sort of “normal,” more consumers will continue to shop online. COVID-19 has had some interesting effects on not only where consumers shop, but which brands they’re purchasing. For example, many consumers who switched brands due to product shortages or low availability may not switch back. This may come as a big shock to well-established, multi-channel brands that have historically benefitted from pre-pandemic shopping habits, relying on store chains and large online platforms to manage customer service and sell their products for them. 

  7. 5 Tips to Launch your DTC E-commerce Site Faster


    There’s no time like the present to launch a new direct-to-consumer (DTC) E-commerce site on Shopify Plus. Site launches and re-platforming are moving to the top of many retailers’ to-do lists as more consumers are suddenly shopping online due to COVID-19 and shelter-in-place orders. An efficient new site can be a smart investment to be able to continue serving your (previously offline) customers. If you already have an E-commerce website, migrating to a more powerful platform like Shopify Plus will reduce or eliminate ongoing costs to maintain and upgrade, and better performance and customer experience will help convert more consumers to purchase. 

  8. Ensure Your eCommerce Brand Has a ‘Voice” in Voice Commerce


    Some things change, others stay the same. For example, women are still more likely than men to ask (their voice assistant) for directions. Joking aside, mobile and smart speaker voice assistants are fast becoming a part of everyday life, allowing us to conveniently ask for information like the day’s weather report or commute times, or to more easily multi-task; for example, to adjust the thermostat and play a favorite song while working. 

  9. How to Harness the Power of Email Marketing Automation for Better Customer Relations


    “Automation” sounds cold and detached, but email marketing automation is actually all about thoughtfully nurturing the customer relationship through personalization – albeit on a large scale. Automating emails based on behavioral triggers and real-time data enables you to consistently email many customers at just the right time with just the right message or information. For example, a “welcome” email after someone creates an account, a discount for someone who abandons his/her cart, or a recipe that uses a recently purchased product.