1. How to Build and Optimize Using eCommerce Subscription Retention Strategies


    If you can make a subscription model work for your eCommerce business, what’s not to like? Subscriptions can deliver more predictable revenue, more opportunities to upsell or cross-sell, and higher customer lifetime value (LTV). We work with many brands that ask us about subscriptions and how to integrate a subscription platform like ReCharge into their Shopify or Shopify Plus stores. We think subscriptions can be an exciting way to grow an eCommerce business, and have seen the most success with replenishment goods, like razors and vitamins, and curated items, like fashion and beauty boxes.

  2. How Do Brands Benefit From Using ReCharge Subscription Services


    Subscription services streamline the process of accepting recurring payments. Consumers benefit from a one-and-done approach to online shopping, so they don't have to remember items or services they use regularly. And merchants score the steady stream of income that comes from subscription payments. Discover how leading brands on the Shopify Plus platform benefit from using ReCharge subscription services.

  3. Customer Research and Why it’s Essential to the eCommerce Experience



    In today’s world, where technology plays such an integral role in our everyday lives, it’s no surprise that customers are developing astronomical expectations and competition within eCommerce is growing like wildfire. The driving factor for success has shifted from offering a quality product at a competitive price point to providing an exceptional end-to-end experience for your customers — in what’s being referred to as “the age of the customer”.

  4. Why Landing Pages Could be the Key to Your eCommerce Success

    World of e-Commerce

    In the world of eCommerce, generating revenue is the name of the game. That revenue is dependent on purchases made by customers, which is why we put so much time and effort (and blood, sweat & tears) into optimizing the customer’s user experience. Countless hours are spent considering, critiquing and improving every possible interaction with the user, in an effort to convert shoppers into buyers. However, perhaps the most critical area of impact for eCommerce success is the customer’s ability to find product. After all, if customers can’t find the product they’re looking for, then how can we expect them to buy it?

  5. Harry Potter and the Exceptional Customer Experience


    It’s no secret in the office that I’m a Harry Potter fanatic. I’ve read all the books. I’ve seen all the movies. My Spotify is stacked with all seven soundtracks. Needless to say, it came as no surprise when I took a couple days off to head to Orlando and witness the magic for myself. What I came away with was more valuable than any ( over-priced ) souvenir I could’ve purchased.

  6. Making User Flows Unambiguous

    A few months ago, my team and I were in the IA phase of a project and were getting ramped up to create some user flows. User flows have always been a valuable part of eHouse’s preliminary process and we write them into contracts as client deliverables. In the past, our user flows have consisted of the traditional shapes (squares, diamonds, squares with wavy edges, etc.) that are strategically connected together to represent the user’s experience through a specific process. We spend a lot of time researching best practices and working out the challenges to develop the best possible solutions for these experiences.