Live & social

Ship this quarter

2 MIN READ

What if 15 minutes with the founder was a SKU?

Live commerce without the stadium: video fittings, 1 customer at a time, cart handoff at the end.

The highest converting page on your site might be a booking calendar with the founder's face on it.

Live selling keeps getting framed as a broadcast problem, which is why most brands try it once and quit. By Whatnot's own account, live selling is becoming a core channel because the product page became a person. That insight scales down better than it scales up. You do not need an audience of 5,000. You need 1 customer who cannot decide between 2 sizes.

Run it as 15 minute video slots. Charge $25 and credit it against the purchase, which kills most no-shows. A short intake form before the call captures sizes, use case, and what they already own from you. On the call, the founder pulls 3 pieces, talks fit and fabric, and answers the question the size chart cannot. Then push a draft order to the customer mid-call so they pay on their phone while you are still talking. No abandoned cart, because the cart never leaves the conversation.

The catch is that it does not scale, and pretending otherwise is how it fails. The founder's calendar is the inventory, and 10 calls a week is 10 calls a week. Hand it to a rep too early and the whole proposition collapses, because the scarcity was the point. If you do delegate, build the training and the script first, and be honest in the booking copy about who the customer is meeting.

There is also an ops cost nobody budgets: someone has to prep each call, pull the pieces, and follow up. Assume 30 minutes of work around every 15 minute slot.

Clienteling was always the advantage store brands had over you. It never actually required a store. It required a calendar and someone worth booking.

Take this further

Booked video selling needs scheduling, a cart handoff, and follow-up that doesn't fall apart. Testing it small is the sensible first move. ehouse can help you work out what small should look like.

Let's talk
Let's talk

Proof point

Whatnot's own research: live selling is becoming a core channel because the product page became a person.

Build on Shopify

Booking app + video + draft orders pushed to the customer mid-call.

FREE RESOURCES

Browse Our Library of Resources

Check out tips and tricks for growing your business with our collection of eBooks and infosheets.
Grid of eHouse resource guide covers for Shopify Plus, Microsoft Dynamics 365, Oracle NetSuite, and AS/400 connectors.

Let’s work together.

Have an idea? Bring it to our house; let's make it a reality.

Get a quote
Get a quote

Let’s talk.

Have an idea for a project? Fill out this form and we’ll get back to you shortly.